Terms & Conditions

Booking and Payment


All memberships and Non-Transferable and Non-Refundable. It is your responsibility to ensure that you have made your booking and payment correctly.
 
The timetable is available to view + book for up to 4 weeks at a time. 

 

Our online booking facility works by showing the availability of classes on the date and time you select. Class availability changes dynamically as and when bookings are made or cancelled by members.
 
All members are responsible for their purchases and for managing their account. This includes booking in, moving and cancelling their sessions.

Single Class Sessions
You can attend your mat and reformer Pilates sessions using a PAYG system if you so wish. Single class Sessions expire 1 month from purchase.

 

Class Packs

The class packs are one off payments which allow the member to book onto any classes they wish. Class Packs expire 3 months from purchase.

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Memberships

Memberships are rolling direct debits which enable members to attend up to either 4, 8, 12 or 16 classes a month. A 3-month billing cycle commitment is required for each membership, then the membership rolls over monthly and can be cancelled by giving 30 day’s notice. 

 

Membership Holds

You may pause your membership e.g., in the instance you go on holiday. Charge dates and membership charge cannot be amended i.e., you will still be billed the normal monthly direct debit amount however, any credits you do not use during this hold will be added to your next months allowance. You must email hello@flostudios.co.uk  to let us know of the hold + how many credits you will require adding to your account due to the hold being in place.

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Cancellations

You may cancel a class at any time without losing this session from your membership or class pack so long as you do so 12 hours or more before the date and time of the class you have booked. If you cancel over 12 hours before the class starts then the session will automatically be added back onto your account. Once inside 12 hours and, in order to be fair to clients, the session cannot be added back onto your account.

Please note: because Flo is a premium studio + spaces are limited, a penalty system is in place at Flo whereby you will be blocked from booking in your sessions after missing 3 of your Flo sessions. To unfreeze your account you need to request to do so in writing to hello@flostudios.co.uk + the freeze will be lifted after 14 days. 

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Arriving on Time

Please ensure you arrive on time for your class, ideally 10 minutes before to pop all of your belongings in a locker. The class warm-up is designed to help with the avoidance of injury. If you are more than 5 minutes late, the trainer has the right to refuse you entry into the class and you will forfeit your credit. If you are more than 10 minutes late, we are not allowed to let you into class on the grounds of Health & Safety and you will forfeit your credit.

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Safety and Hygiene

Grip socks must be worn for each reformer session. Grip socks are available to purchase from the studio or you can bring your own in.

Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.

Smoking is forbidden in the Studio.

After each session, members are required to wipe down their equipment with the products provided by Flo Pilates.

 

Fitness and Health

By agreeing to these Terms and Conditions Members hereby confirm that they have no health problems which may affect their participation in any sessions at Flo Pilates.

It is the Member’s sole responsibility to notify the Flo Pilates before attending any session of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any).

Members are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Member should consult their GP.

Flo Pilates reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.

Members are required to follow the instructions of the instructor at all times.

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Personal Belongings

Personal belongings are brought onto the Studio premises at the Member’s own risk and Flo Pilates does not accept liability for any loss or damage whatsoever to such items.

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Miscellaneous

All members must be over the age of 16.

 

Flo Pilates may withdraw the use of all or part of the studio for the purpose of undertaking maintenance work or any other work considered necessary for a maximum period of 10 working days.

 

As a member you agree to comply with the house rules of Flo Pilates with regards to use of the facilities, opening hours and your conduct. Flo Pilates may make reasonable changes to these rules, from time to time, provided the studio gives notice of these changes.